Caregivers can easily change the Rosemark Caregiver App (RCA) to their preferred language! However, translation doesn't apply to everything on their screen. 

Before they switch languages, here’s a quick look at how translation works and a few important limits to keep in mind so caregivers have the best experience possible. 

Languages offered:

• English
• Spanish
• Vietnamese
• Russian
• Swedish
• Haitian Creole
• Kinyarwanda
• Korean
• Arabic

How Translation Works in the RCA

The RCA will automatically translate most of what you see into your preferred language.

What gets translated:

• Standard app buttons, titles, and settings
• Default tasks

What stays in English:

• Any field data the agency has added (for example: addresses, data in alerts, and the condition sections)
• Any custom tasks the agency has created (only the original list of built-in default tasks will translate)

Task comments and Understanding Transliteration:

Along with translating words, the RCA can also transliterate them. Here is the difference:

• Translation changes what a word means (like changing Hello to Hola).
• Transliteration changes how a word is written so our system can process it (like writing a Greek, Korean, or Cyrillic word using English/Latin letters, also known as ASCII characters).

When a caregiver types a task comment using different languages or alphabets, our system uses transliteration to process them correctly. 

Instead of changing what a word means, transliteration rewrites special letters or symbols into standard characters so our system can store and handle the data smoothly. This allows caregivers to communicate client changes and needs to the agency in their native language.

For example, a caregiver using a Spanish keyboard may make the comment: 

“Ella dijo que podíamos hacerlo mañana.” (Meaning, “She said we could do it tomorrow.”) 

The RCA will use transliteration to remove the non-Latin (non-ASCII) characters, changing it to “Ella dijo que podiamos hacerlo manana.” Agencies can then use their preferred translation tool, such as Google Translate, DeepL, or another service, to translate the comment into English. 

*Note: for some languages, you may have to translate the transliteration back to the native language, then to English.