Our goal is to be a trusted partner as you navigate questions, challenges, and day-to-day success with Rosemark. We work collaboratively and respectfully with your team to help you get the most from the system.

How we can help:

• Answer questions about Rosemark features and functionality
• Help troubleshoot issues within Rosemark
• Share best practices and guidance based on your goals
• Support your team as you learn and grow with the platform, including exploring unused features, helpful workflows, and partnership opportunities that could bring added value to your agency. 

A few important boundaries:

• To protect the integrity of your system and data, and to help safeguard both your organization and Rosemark from unintended liability, we are not able to make changes directly within your database on your behalf. 
• While we are familiar with many third-party tools and programs, including state Medicaid portals, billing or payroll systems, and web platforms, our ability to troubleshoot those systems are limited since they are managed outside of Rosemark.

When reaching out:

If you call and we miss you, please leave your name, contact information, and four-digit account number so we have the information needed to return your call as quickly as possible.